FAQs
What materials is the jewelry made of?
In the product description for each piece of jewelry you will find what material it is made of. Unless otherwise indicated, all our products are made from locally sourced gems and gold made according to Thai gold standards - please find a brief description below:
- "9K gold": The content of this international gold standard is 37.5% pure gold and 62.5% other metals.
- "18K gold": The gold content of this international gold standard is 75% pure gold. The remaining 25% is typically a combination of silver and copper. In the case of white gold, that 25% consists purely of white metals to give it a silvery tone. In the case of rose gold, there is a higher mix of copper to give it a pinkish tone. "18K" is also sometimes represented as "18ct" or "750" or "750/1000".
- "90% gold": The gold content of this Thai gold standard ranges from 70-90%. The other materials in alloy are typically silver and copper.
- "965 gold": This Thai gold standard is the closest to pure gold one can find in gold jewelry in Thailand. The gold content is approximately 96.5%, hence the name "965 gold". The other materials are typically a mix of silver and copper.
- "Gems": This is a generic term for precious, semi-precious, and synthetic gems used for the jewelry. Due to the fact that most of our jewelry is handmade from recycled materials, the exact type of gem cannot always be determined and it is safe to assume that they are synthetic gems. We can source real gems upon request.
It is important to note that all of our products are made of high gold content, which means they are more than just a fashion piece: they have a high material worth, which you can keep for yourself as saving or investment, hand down to your loved ones as heirloom, or bring to one of our retail locations where our sales assistants would be happy to give you an estimate of the trade-in value. To find out more of the services for repurchasing, refurbishing, engraving, and customization, please click here.
How do I know what ring size I need?
First of all, we use Continental European ring sizes. This means, the ring size is determined based on the inner circumference of the ring in millimeters. If you are unsure of what ring size you need, find out more here.
How do I know what necklace length looks good on me?
Necklaces vary by length and the lengths of our necklaces are given in inches. The circumference of your neck will impact how your necklace looks on its own or layered up with other necklaces. Check out our necklace length guide here.
What are the care instructions for my piece of jewelry?
First of all, most of our pieces are hand-made which makes each piece unique. Some unevenness or slight differences in color is completely normal, especially when the piece has been worn for a long time.
To keep your piece looking neat and clean for as long as possible, please follow these easy steps:
- Storage: It is important that you keep the piece separate from other hard objects such as metal jewelry to avoid scratches. It is best to keep it in a cloth bag or in the box we provide when not worn.
- Cleaning: Do not panic if your ring gets dirty from your everyday activity. Simply put it in lukewarm soapy water for a minute and brush it gently with a soft toothbrush to remove any dirt particles. Afterwards, dry it off with a cloth (best is a microfiber cloth) and blow dry it to ensure it is completely dry.
-Repair: In case your ring gets damaged and shows scratches, has broken gems, or extreme discoloring, we advise you to contact us. Give us a description of the damage and pictures so that we can assess the damage. We will then recommend what next steps you can take. This could include sending it to us for repair or bringing it into one of our shops if you live in the Bangkok area.
How do I pay?
At checkout, we offer two different payment options.
Firstly, you can pay via bank transfer (only applicable to customers with a Thai bank account). If you use this option, we will send you a voucher for 2% of your purchase value after you have made your payment.
Secondly, if you choose "Credit Card Payment via LianLianPay" you have the payment options listed below. Unfortunately, for this option we cannot offer you a 2% discount voucher.
Please click here to send us any questions you have regarding payment.
When will my order be delivered?
For delivery within Thailand, we offer free standard delivery within three working days. If you live in Bangkok, for 200 baht, we offer same-day delivery for orders placed before 2pm (Bangkok time).
For delivery outside of Thailand, it will take approximately 7 - 14 working days depending on the country of destination. We will confirm the shipping fees and time with the courier service provider and inform you accordingly.
Find out more here.
What is the return policy?
We may consider your request for return, exchange or refund at our full discretion. Find out more here.
Who is behind ModernGoldShop?
We are two young entrepreneurs that want to bring our family business to the next generation. With a background in corporate law and entrepreneurship, we have decided to dedicate ourselves to our family business that has been around in its current form for more than 30 years and in various other forms for over three generations. We do not want to bore you by talking too much about ourselves but if you are interested, click here to read the full story.